Shipping policy
YOUR ORDER & WEATHER CONDITIONS
Given the extreme temperatures that can occur at any given time, we do not guarantee our products perfect condition upon arrival.
Consider when placing your order of heat-sensitive products (ie. chocolate). Purchasing of 1 ice/insulation per heat sensitive item is recommended. However, adding insulation and a cool pack is not a guarantee the product will arrive unaffected by heat.
We do not guarantee our products perfect condition upon arrival.
Once the goods leave our premises we have no control over the travel, storage or weather conditions.
LOCAL PICKUP
Local pickup is available in Yandina, Queensland. If you'd like to pick up your order, please call 07 5472 7777 or select this option on checkout.
SHIPPING POLICY
Please note: free shipping over $x apply only to regular post in Australia. This does not include bulky items shipping.
Orders will be processed and shipped during office hours (Monday-Friday, 9am-4pm, excluding public holidays). Any orders placed outside of these timeframes will be processed the next business day. Delivery times vary and are dependent on stock availability, order destination & delivery service.
Delivery generally takes, from next business day after the order is placed:
- 3-5 business days for express (Australia Post)
- 5-7 business days for standard
- For delivery to more remote or rural areas, please allow 7-14 business days.
We now ship internationally to most destinations. If you do not see the country you would like your product to be delivered to please send an email with your order, shipping & contact details to retail@nutworks.com.au